Privacy and Cookies

General statement

The Office of the Ombudsman fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to the Office will be treated with the highest standards of security and confidentiality, in accordance with the Data Protection Acts, 1988 & 2003.

Website visits

When someone visits www.ombudsman.gov.ie we collect standard internet log information and details of visitor behaviour patterns.  Some of the above information is used to create summary statistics, which allow us to assess the number of visitors to our site; identify what pages are visited most frequently and, ultimately, make the site more user friendly.

  • We do not attempt to find out the identities of those visiting our website
  • We will not associate any data gathered from this site with any personally identifying information from any source
  • If we do intend to collect personal information we will make it clear and will explain what we intend to do with it


Certain pages on this site provide an option to request further information by email, or to make a complaint online. This information will only be recorded if you choose to send us a message and will only be used for the purpose for which you have provided it.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our CookiesNamePurposeMore information
Ombudsman site cookie acceptanceAccept_cookiesThis cookie is used to record if a user has accepted the use of cookies on the Ombudsman website.To withdraw your consent after accepting this cookie, delete the accept cookies cookie. Find out how at www.aboutcookies.org
Google Analytics_utma
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These cookies are used to collect information about how visitors use our site.  The cookies collect information in an anonymous form that does not identify a visitor. They provide information regarding the number of visitors to the site, where visitors have come to the site from and the pages they visited.  We use this information to compile reports and to help us improve the way our website works, for example by making sure users are finding what they need easily.Click here for an overview of privacy at Google

To opt out of being tracked by Google Analytics across all websites visit the Google site
YouTube cookies We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.To find out more please visit YouTube’s embedding videos information page.
Vimeo Cookies_utmzWe embed videos from Vimeo. This mode may set cookies on your computer once you click on the Vimeo video player.To find out more visit Vimeo's privacy policy
Search Engine The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search 'appliance') supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.Click here for an overview ofprivacy at Google
Online notification form cookieASP.NET_SessionIdThis cookie is essential for the online form, and is set only for those people using the form. This cookie is deleted when you close your browser.Visit the Microsoft website

Links to other websites

This privacy statement does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.