Learning to Get Better

Published  May 2015

Learning to Get Better coverAn investigation by the Ombudsman into how public hospitals handle complaints

This investigation by the Office of the Ombudsman looks at how public hospitals in Ireland handle complaints about their services. In particular, it looks at how well the HSE and public hospitals (including voluntary hospitals) listen to feedback and complaints and whether the HSE and public hospitals are learning from complaints to improve the services they provide.

The Executive Summary and Recommendations are published here, as well as a short film about some people's experiences of making a complaint.. The Full Report is available as a PDF download.

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Learning to Get Better-FULL REPORT

(Format: Adobe PDF, Size: 2983KB)

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Learning to Get Better-Summary

(Format: Adobe PDF, Size: 644KB)

Annual Report 2015

The 2015 Annual Report details the increasing numbers of complaints, and highlights the most significant cases of the past year.